Every year, the J.D. Power Customer Satisfaction Survey asks customers if they are happy with the quality of their vehicles. As one of the largest surveys on long-term satisfaction, J.D. Power is a trusted organization whose results inform countless people when they go to buy their next car. The 2019 edition of this trustworthy survey revealed that Mitsubishi has earned the third-place spot in the results rankings.
The results of the survey indicate that Mitsubishi has succeeded at one of the company’s biggest goals — a complete reputation makeover. Years ago, Mitsubishi began rolling out a strategy to improve their products, starting with the Outlander, as well as introducing more SUVs and crossovers into the lineup. You can see the fruit of the brand’s labors in just one year — between the 2018 J.D. Power Customer Satisfaction Survey and 2019’s results, Mitsubishi leapt from 10th place to 3rd among mass-market auto brands only.
When the J.D. Power survey includes luxury brands, Mitsubishi jumped from 21st place to 12th place, making it the top Japanese brand among non-luxury automakers. Despite the jump, Mitsubishi isn’t content to rest on its laurels — the company plans to continue bettering its products and customer satisfaction rating.
Want to drive home in a vehicle you’ll love for years to come? Shop our inventory at High Point Mitsubishi.
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For the sixth year in a row, the 2019 Mitsubishi Outlander has earned a Top Safety Pick recognition from the Insurance Institute of Highway Safety (IIHS). This reaffirms the Mitsubishi Outlander’s safety reputation.
To be eligible for this award, the Outlander earned the top
“good” rating in all crash tests, including the difficult small overlap front
test for both the driver and passenger sides. It also earned a “superior”
rating for its available front crash prevention technology and an “acceptable”
rating for its available headlights.
“As an engineering-focused company, we build safety,
quality and dependability into every one of our vehicles,” said Mark Chaffin, chief operating
officer, Mitsubishi Motors North America, Inc. (MMNA). “Earning the
IIHS Top Safety Pick is
a key reason for customers to place the Outlander at the top of their shopping
list, proving it one of the most competitive vehicles in the incredibly popular
compact SUV segment.”
Standard safety features on the Outlander include a rearview camera, seven air bags, Hill Start Assist electric parking brake, Active Stability Control with Traction Control Logic, and a Tire Pressure Monitoring System. The available SEL Touring Package adds Lane Departure Warning, Adaptive Cruise Control, Forward Collision Mitigation, Automatic High Beams, and a multi-view camera system. The SEL trim comes standard with Rear Cross Traffic Alert and Lane Change Assist. Experience the high-tech defenses of the 2019 Outlander firsthand when you stop by High Point Mitsubishi for a test drive.